Frequently Asked Questions

What payment methods can I use?

Payment can be made using any VISA or Mastercard credit card or via EFT. To ensure that your payments are secure, all our payments are facilitated by PayFast (www.payfast.co.za)

How can I be sure that my payment process is safe?

Kaali Leather Apparel makes use of Shopify as our E-commerce solution. Shopify provides a reliable, secure shopping cart solution to ensure that customers can transact safely. Credit card and order data is encrypted and secure. Shopify is Level 1 PCI compliant and uses 256-bit SSL certificates to keep order details secure.

How long does delivery take?

Once payment is received, we will action the delivery. You can expect to receive your items within 4 working days from receipt of payment. Once your parcel is dispatched we will send you an email so that you can track the status of your delivery.

Which days and times do you deliver?

Our courier delivers on Mondays to Fridays, between 8am and 5pm.

Do you charge for delivery?

No, delivery is free within South Africa.

What is your returns policy?

Please view our returns policy here

Do you have a physical store?

Yes, we have a concept space within the Dockyard Collective at 98 St. George's Street, Simon's Town, Cape Town. You can also follow us on Facebook or Instagram to hear about our pop-up events. All our upcoming events are also listed on our blog page.

How should I clean and care for my shoes?

To clean, remove any dust or dirt by wiping with a damp cloth. Apply a good quality leather cleaner using a clean, soft cloth. Remove the cleaner by rubbing with a firm and even motion and leave to dry. 

To condition, preserve and help to waterproof your shoes, use a leather balsam regularly. Apply a good quality balsam to your shoes using a soft cloth or sponge.